Terms of Sale

Japanzaka (https://zaka.tech-neko.com) is operated by TechNeko LLC (TechNeko合同会社), Nihon Property Bldg. 802, 4-5-3 Tenma, Kita-ku, Osaka 530-0043, Japan. We sell Japanese food, drink and household goods and ship them from Japan to customers abroad.

• Your order is accepted once payment is confirmed; we will email you a confirmation.
• If an item turns out to be unavailable after you order, we will contact you and refund the unavailable items in full.
• We may decline or cancel orders that appear fraudulent or that we cannot legally ship to your country.

• Prices are set in US dollars and shown in euros or pounds at our current exchange rate. You are charged the amount shown at checkout in the currency you selected.
• Japanese consumption tax is not charged on exported goods.
• Payment is processed by Stripe when you place your order. Your bank may charge foreign transaction fees.

• Shipping costs and estimated delivery times are shown at checkout and on our Shipping & customs page. Delivery times are estimates, not guarantees.
• You are the importer of the goods. Import duties, VAT and customs fees charged by your country are your responsibility and are usually collected by the carrier on delivery. If you refuse to pay them, the parcel may be returned or destroyed, and we cannot refund the original shipping cost.
• Please make sure your shipping address and phone number are correct. We are not responsible for delays or losses caused by an incorrect address.

• Most products carry their original Japanese labels. We provide English descriptions, but if you have allergies or dietary requirements, please contact us before ordering — we are happy to check ingredients.
• Handmade and natural products may vary slightly from photos.

• You can cancel free of charge until your order is dispatched. Email us with your order number.
• Damaged, defective or wrong items: contact us within 7 days of delivery with photos. We will send a replacement or a full refund, including shipping.
• Change of mind: unopened non-food items may be returned within 14 days of delivery. Return shipping is paid by you; we refund the item price within 14 days of receiving it.
• Food and drink cannot be returned once delivered, for hygiene and safety reasons (except when damaged or defective).
• Refunds are made to your original payment method.

Nothing in these terms limits any rights you have under the mandatory consumer laws of your country.

You may order as a guest or create an account. You are responsible for keeping your password safe and for activity under your account.

To the extent permitted by law, our total liability for any order is limited to the amount you paid for it. We are not liable for delays or failures caused by events outside our reasonable control, such as carrier or customs delays, natural disasters or pandemics.

These terms are governed by the laws of Japan, and the Osaka District Court has exclusive jurisdiction in the first instance. If you are a consumer in another country, you also keep the protection of the mandatory laws of your country of residence.

support@tech-neko.com